Terms of Service

1. About this service

Ceylon Rail Pass ("we", "us", "our") is operated by AIDEA VENTURES (PVT) LTD, a company registered in Sri Lanka, and is an independent booking service — not Sri Lanka Railways or any other government body. We help travellers book Sri Lankan train tickets online across all reserved classes — Air Conditioned Saloon, 2nd Class Reserved, 3rd Class Reserved and Sleeperette services. We handle the reservation process on your behalf and deliver confirmed tickets by email.

2. Reservation requests

When you submit a booking, you are making a request for reserved seats in your chosen class. All requests are subject to seat availability at the time we process them. Submitting a request and completing payment does not, on its own, guarantee a confirmed seat.

We will confirm your booking and email your ticket details once availability is secured, typically within one hour. If seats are not available, we will offer an alternative or provide a full refund.

3. Pricing and fees

The total price shown includes the ticket price (base fare × number of passengers, and for return journeys, both the outbound and return fare) plus a per-passenger service fee for handling your reservation. Prices are displayed in Sri Lankan Rupees (LKR); at checkout this total is converted to US Dollars and charged via PayPal, since PayPal does not support charging in LKR directly. The service fee covers the cost of securing, checking and delivering your reserved tickets.

4. Passenger information

You are responsible for providing accurate passenger details, including full names, passport or ID numbers, and nationality, exactly as they appear on travel documents. Incorrect details may prevent boarding, and we cannot be held responsible for issues arising from inaccurate information.

5. Changes, cancellations and refunds

If we are unable to secure your requested seats, you are entitled to a full refund. For changes or cancellations initiated by you, please contact us as early as possible; refund eligibility depends on railway rules and how close to departure the request is made.

6. Liability

We act as a booking and reservation service. We are not liable for train delays, cancellations, schedule changes, or service disruptions caused by the railway operator or other third parties. Your use of the train service is subject to the railway's own terms and conditions.

7. Payments

Payments are processed securely by PayPal, charged in US Dollars (converted from the Sri Lankan Rupee total shown on the site). We never see or store your card or account details. A payment confirmation is required before we begin processing your reservation.

8. Contact

Questions about these terms? Email us at support@ceylonrailpass.com.